Feature Story 44 – Who Is Making Service Delivery Decisions In Your Council?

A well-developed service catalogue allows Council to make informed decisions on desired service levels. Once these levels are agreed, staff can be provided with the tools and resources to deliver the desired services, and performance can be measured against clear targets.

Feature Story 43 – Maximising The Effectiveness of Internal Auditing

Internal Audits provide valuable insights and recommendations that can help organisations improve efficiency. Internal Audits are also essential for risk management, as identifying non-compliance early can prevent further issues and facilitate more robust systems to be implemented.

Webinar – Carbon Emissions Profiling

This webinar explored the key factors contributing to council carbon emissions, reviewed assessment methodologies and formulas, and discussed the necessary data for accurate analysis. It also delved into the benefits of conducting a carbon emissions analysis including opportunities for effective reduction.

Feature Story 41 – Corporate Plan Development

Corporate plans are nothing new. The five-year plan drives policy and strategic documents, including the yearly operational plan. Beyond mere compliance, however, lies the pivotal opportunity to develop comprehensive and well-informed plans to steer the community into the future