Feature Story 44 – Who Is Making Service Delivery Decisions In Your Council?
A well-developed service catalogue allows Council to make informed decisions on desired service levels. Once these levels are agreed, staff can be provided with the tools and resources to deliver the desired services, and performance can be measured against clear targets.
Feature Story 39 – Service Level Catalogues
Understanding what services are delivered by Council and to what level are critical elements in managing for sustainability. The first step in effectively managing service delivery is to establish a list of activities/functions Council currently carries out. This is known as a service catalogue.